Hello Everyone¶

Welcome to M2A Management Portal. This portal can be used to raise tickets in order to seek IT/Pipeline support or to address any problem.¶

Any M2A member can raise tickets to seek IT support or to address any IT related problem.¶

For raising Pipeline related issue/problem/development tickets, kindly raise them on Shotgrid and Pipeline team will assist asap.¶

Thanks
Admin¶

M2A Portal How-To Wiki Link => How-To Wiki
M2A Drive Mapping Information => M2A Drive Mappings¶

Incident - This can be referred as a single event affecting globally, which need to be logged along with it's RCA (Root Cause Analysis) and Proposed Solution

Task - Any work that need to be scheduled or undertaken can be logged

Problem - State of work that need to be logged and resolved

Change - To Log specific Changes, that need to be implemented and a proper approval chain need to be followed